FALSE Online shopping terms and conditions

<p>I purchased a product on JEULIA which is a SOUTH AFRICAN online store. <br />They make use of DHL courier company. DHL contacted me directly to collect additional monies for additional taxes and clearance. NOWHERE was this stated in their terms and conditions. <br />After making contact with JEULIA to find out what this addtional monies is all about they assured me I have nothing to worrie about and sometimes this happens. <br />I paid the monies in advance to get the package cleared and now waiting for the refund for the amount of R563.56 they only offer me R280.00. </p> <p>This is unacceptable and by far the most unproffesional service I have ever experienced. <br />Everytime I reply back and tell them I do not expect their part offer, they will reply back with the same old story... "</p> <p>Dear Yolande Engelbrecht ,</p> <p>Thank you for your reply ,we would like to refund you R280.if you can accept it , we will arrange the refund for you .could you please tell us if you can accept it .</p> <p>If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.<br />Best wishes!</p> <p>Jeulia customer service</p> <p>Rose"</p>