Empty Promise

Ordered an engagement ring online and all was legit no problems with online banking purchase and also received the formal remittance. You can also track your parcel via internet.<br> <br> Got a call from the awesome courier company yesterday 12 Oct,that needed to deliver the parcel to me. There is a cargo fee and also 1/3rd of the VAT payable at Customs before parcel is handed over for delivery. WHAT??<br> <br> Jeulia - Designer Jewelry states on their website and before payment even made \Get Free shipping at Jeulia"<br> Well that is not true.<br> After contacting them via email they confirmed that we will be refunded for all the extra fees BUT then you will still need to pay for the Customs before courier company can deliver. How professional and contradicting the above stated Free shipping.<br> <br> No other TACs are given so this is just a big unprofessional disappointment. <br> <br> Thanks for nothing Jeulia Jewelry! """