NPS Score
33
Recommended: Likely
Jan '26 - Oct '26
Frequently Asked Questions About Jetour Northcliff
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Recent reviews (5)
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Share Your Experience1 reviews | Active since May 2020
Absolutely disgraceful
Absolutely appalling service from Jon Crory (Secondhand Sales Manager) at AGG Northcliff — avoid if you expect professionalism and accountability. Our experience with Jon Crory has been nothing short of disgraceful. We traded in our BMW two months ago for another vehicle, and Jon was extremely quick to take possession of our car. However, when it came to processing the necessary paperwork and ensuring that the outstanding finance and debit orders were properly dealt with, the service we received was utterly unacceptable. Ten days after trading in our BMW, the monthly instalment for the old vehicle was still deducted from our ***. What followed was weeks of frustrating back-and-forth communication just to recover our own money. Instead of handling the matter efficiently and professionally, we were left chasing answers and trying to resolve a problem that should never have occurred in the first place. On 4 September, it was established that the paperwork for the vehicle had not been processed, resulting in the refund not being paid as it should have been. Despite this being an administrative failure that was not ours, we were left to pay the bank penalty fees ourselves. There was no excuse for customers to suffer financially because the necessary paperwork had not been handled correctly. The final outstanding amount only came through tonight, two months after the trade-in. Two months to resolve an issue caused by paperwork not being processed is completely unacceptable. The lack of urgency, accountability and communication turned what should have been an exciting vehicle purchase into an exhausting and deeply disappointing experience. What made this even worse was Jon's complete lack of accountability as a manager. He was quick to blame a new salesman, Johnny, instead of taking responsibility or properly checking his team's work. Ironically, Johnny was the only person who consistently kept us updated, answered our calls, and actually tried to help. As the excuses changed, so did the people being blamed. First it was the new salesman, then it was supposedly missing paperwork, and later the entire finance department. Yet whenever we tried to follow up, Jon ignored us for nearly two weeks. The only message we eventually received was a blunt text asking whether we had received our money. When we replied that we hadn't, we never heard from him again. That is not how a competent manager handles customers who are waiting on money that is rightfully theirs. To make matters worse, we were initially told that our new vehicle had a full service history, only to discover later that the service history was not up to date. That only added to our concerns about the accuracy and transparency of the information we were given during the sale. Unfortunately, the financial issues were not our only concern. We were also appalled by Jon's unprofessional conduct when speaking about his colleagues. Hearing him refer to a colleague using the derogatory and racially offensive phrase "fat black thing" was deeply disturbing. No customer should ever have to hear a manager speak about a colleague in that manner. This experience has seriously undermined our confidence in the standards of customer care at AGG Northcliff. Customers trust a dealership to handle significant financial transactions responsibly. We expected professionalism, transparency, accountability and respect. Instead, we experienced unnecessary delays, financial inconvenience, shifting excuses, poor communication and conduct that left us questioning the dealership's professional standards. Jon was quick to take possession of our BMW, but when it came to ensuring the paperwork was processed correctly and resolving the resulting financial issues, we were left chasing our own money for two months. We were even forced to cover bank penalty fees for a mistake that was not ours. Management needs to take this matter seriously, investigate how this trade-in was handled, address the bank charges we incurred, and examine the reported conduct towards colleagues. Buying a car is a significant financial commitment. Customers should not have to spend the next two months chasing refunds, paying bank charges because of dealership errors, and being ignored by the very manager responsible for resolving the issue. Based on our personal experience, I would not recommend dealing with Jon Crory. His lack of accountability, poor communication and unprofessional conduct made this one of the worst customer service experiences we have ever had.
1 reviews | Active since May 2020
Absolutely disgraceful
Absolutely appalling service from Jon Crory (Secondhand Sales Manager) at AGG Northcliff — avoid if you expect professionalism and accountability. Our experience with Jon Crory has been nothing short of disgraceful. We traded in our BMW two months ago for another vehicle, and Jon was extremely quick to take possession of our car. However, when it came to processing the necessary paperwork and ensuring that the outstanding finance and debit orders were properly dealt with, the service we received was utterly unacceptable. Ten days after trading in our BMW, the monthly instalment for the old vehicle was still deducted from our ***. What followed was weeks of frustrating back-and-forth communication just to recover our own money. Instead of handling the matter efficiently and professionally, we were left chasing answers and trying to resolve a problem that should never have occurred in the first place. On 4 September, it was established that the paperwork for the vehicle had not been processed, resulting in the refund not being paid as it should have been. Despite this being an administrative failure that was not ours, we were left to pay the bank penalty fees ourselves. There was no excuse for customers to suffer financially because the necessary paperwork had not been handled correctly. The final outstanding amount only came through tonight, two months after the trade-in. Two months to resolve an issue caused by paperwork not being processed is completely unacceptable. The lack of urgency, accountability and communication turned what should have been an exciting vehicle purchase into an exhausting and deeply disappointing experience. What made this even worse was Jon's complete lack of accountability as a manager. He was quick to blame a new salesman, Johnny, instead of taking responsibility or properly checking his team's work. Ironically, Johnny was the only person who consistently kept us updated, answered our calls, and actually tried to help. As the excuses changed, so did the people being blamed. First it was the new salesman, then it was supposedly missing paperwork, and later the entire finance department. Yet whenever we tried to follow up, Jon ignored us for nearly two weeks. The only message we eventually received was a blunt text asking whether we had received our money. When we replied that we hadn't, we never heard from him again. That is not how a competent manager handles customers who are waiting on money that is rightfully theirs. To make matters worse, we were initially told that our new vehicle had a full service history, only to discover later that the service history was not up to date. That only added to our concerns about the accuracy and transparency of the information we were given during the sale. Unfortunately, the financial issues were not our only concern. We were also appalled by Jon's unprofessional conduct when speaking about his colleagues. Hearing him refer to a colleague using the derogatory and racially offensive phrase "fat black thing" was deeply disturbing. No customer should ever have to hear a manager speak about a colleague in that manner. This experience has seriously undermined our confidence in the standards of customer care at AGG Northcliff. Customers trust a dealership to handle significant financial transactions responsibly. We expected professionalism, transparency, accountability and respect. Instead, we experienced unnecessary delays, financial inconvenience, shifting excuses, poor communication and conduct that left us questioning the dealership's professional standards. Jon was quick to take possession of our BMW, but when it came to ensuring the paperwork was processed correctly and resolving the resulting financial issues, we were left chasing our own money for two months. We were even forced to cover bank penalty fees for a mistake that was not ours. Management needs to take this matter seriously, investigate how this trade-in was handled, address the bank charges we incurred, and examine the reported conduct towards colleagues. Buying a car is a significant financial commitment. Customers should not have to spend the next two months chasing refunds, paying bank charges because of dealership errors, and being ignored by the very manager responsible for resolving the issue. Based on our personal experience, I would not recommend dealing with Jon Crory. His lack of accountability, poor communication and unprofessional conduct made this one of the worst customer service experiences we have ever had.
1 reviews | Active since Oct 2021
Excellent Customer Services
I recently took my car to Jetour Northcliff for its 5,000 km service and had a great experience. A special thank you to Dimakatso Maepa for her outstanding customer service. From the moment I arrived, she made me feel welcome and kept me informed throughout the process. She clearly explained what would be done during the service and ensured that all my questions were answered. Her professionalism, friendly attitude, and excellent communication made the entire experience smooth and stress-free. It's refreshing to receive such attentive and customer-focused service. Thank you, Dimakatso, and the Jetour Northcliff team for the excellent service. Keep up the great work! Highly recommended. 🚗👏
1 reviews | Active since Oct 2021
Excellent Customer Services
I recently took my car to Jetour Northcliff for its 5,000 km service and had a great experience. A special thank you to Dimakatso Maepa for her outstanding customer service. From the moment I arrived, she made me feel welcome and kept me informed throughout the process. She clearly explained what would be done during the service and ensured that all my questions were answered. Her professionalism, friendly attitude, and excellent communication made the entire experience smooth and stress-free. It's refreshing to receive such attentive and customer-focused service. Thank you, Dimakatso, and the Jetour Northcliff team for the excellent service. Keep up the great work! Highly recommended. 🚗👏
1 reviews | Active since Jan 2020
Bad service and bad management
I bought jetour x70 plus 10 months ago and my car is still under warranty,my radiator started leaking excessively I took in for repairs and I'm told than I need to pay new radiator and repairs.according to my understanding warranty covers for this kind of unforeseen circumstances. I'm very disappointed 😞 and the white lady on the service department is very ****** and rude. When you come to buy car from them everything seems Rosie but when you experience problems you on your own
1 reviews | Active since Jan 2020
Bad service and bad management
I bought jetour x70 plus 10 months ago and my car is still under warranty,my radiator started leaking excessively I took in for repairs and I'm told than I need to pay new radiator and repairs.according to my understanding warranty covers for this kind of unforeseen circumstances. I'm very disappointed 😞 and the white lady on the service department is very ****** and rude. When you come to buy car from them everything seems Rosie but when you experience problems you on your own
1 reviews | Active since Aug 2013
Jetour Northcliff terrible experience
Buying a car is stressful already. Coming to collect your brand new vehicle should be exciting, not another stressful situation to an already very stressful situation. I am standing in the dealership waiting and waiting and my sales person is everywhere but helping to get me into my new car and on the way. If you care so little about your clients then this is proof of that.
1 reviews | Active since Aug 2013
Jetour Northcliff terrible experience
Buying a car is stressful already. Coming to collect your brand new vehicle should be exciting, not another stressful situation to an already very stressful situation. I am standing in the dealership waiting and waiting and my sales person is everywhere but helping to get me into my new car and on the way. If you care so little about your clients then this is proof of that.
1 reviews | Active since Apr 2013
Beyond the call of duty
⭐⭐⭐⭐⭐ Outstanding Service & Exceptional Experience – Jetour Northcliff I took delivery of my Jetour T2 on 25 January 2026, and I can honestly say that my experience with Jetour Northcliff was nothing short of exceptional. From start to finish, the level of professionalism, care, and genuine customer focus was outstanding. A very special thank you goes to Pierre, who went above and beyond at every step of the process. His product knowledge, attention to detail, and willingness to go the extra mile made the entire purchase seamless and enjoyable. Nothing was too much trouble, and his commitment to customer satisfaction truly sets him apart. I would also like to extend my sincere thanks to Amelia, who is an absolute star. She was professional, efficient, and incredibly supportive throughout the process. Together, Pierre and Amelia are a powerhouse team and a true asset to the Jetour brand. The handover of my Jetour T2 was smooth, thorough, and exciting — exactly how buying a new vehicle should feel. The dealership environment was welcoming, well-organised, and customer-centric, and the entire team made me feel valued and appreciated. Jetour Northcliff delivers exceptional service, integrity, and excellence, and they truly live up to the promise of putting the customer first. I would highly recommend this dealership to anyone considering a Jetour — you will be in outstanding hands. Thank you, Jetour Northcliff, Pierre, and Amelia, for an unforgettable experience and for making the delivery of my Jetour T2 so special. I absolutely love the vehicle and couldn’t be happier!
1 reviews | Active since Apr 2013
Beyond the call of duty
⭐⭐⭐⭐⭐ Outstanding Service & Exceptional Experience – Jetour Northcliff I took delivery of my Jetour T2 on 25 January 2026, and I can honestly say that my experience with Jetour Northcliff was nothing short of exceptional. From start to finish, the level of professionalism, care, and genuine customer focus was outstanding. A very special thank you goes to Pierre, who went above and beyond at every step of the process. His product knowledge, attention to detail, and willingness to go the extra mile made the entire purchase seamless and enjoyable. Nothing was too much trouble, and his commitment to customer satisfaction truly sets him apart. I would also like to extend my sincere thanks to Amelia, who is an absolute star. She was professional, efficient, and incredibly supportive throughout the process. Together, Pierre and Amelia are a powerhouse team and a true asset to the Jetour brand. The handover of my Jetour T2 was smooth, thorough, and exciting — exactly how buying a new vehicle should feel. The dealership environment was welcoming, well-organised, and customer-centric, and the entire team made me feel valued and appreciated. Jetour Northcliff delivers exceptional service, integrity, and excellence, and they truly live up to the promise of putting the customer first. I would highly recommend this dealership to anyone considering a Jetour — you will be in outstanding hands. Thank you, Jetour Northcliff, Pierre, and Amelia, for an unforgettable experience and for making the delivery of my Jetour T2 so special. I absolutely love the vehicle and couldn’t be happier!