Bad Experience & Treatment

I am writing to raise a concern regarding the conduct of one of your sales representatives during my recent interaction with your dealership. After submitting an enquiry to view a Jetour vehicle, I visited the dealership for a viewing and to have my vehicle assessed for a potential trade-in. I was asked to provide additional information regarding my car’s service history, which I did promptly. The next day, I was informed that the my current vehicle had historical insurance claims and he advised that will assist me with a trade in price. I requested a call with the sales representative to better understand how these claims might affect me and to seek clarity on his recommendation to consider "We Buy Cars" for my trade-in. During this conversation, the sales representative responded in a dismissive and disrespectful manner, stating: "I don’t want your car." When I asked further questions to understand how previous claims—none of which were under my name—could impact me, he rep****: "You are driving the car, so anything that happened before or during your time—you should be liable for it."

I found this interaction to be unprofessional and unnecessarily hostile. As a customer seeking guidance on a significant purchase, I expected a more respectful and informative engagement. I am sharing this feedback in the hope that it will be addressed appropriately, and that steps will be taken to ensure a more courteous and customer-focused experience moving forward. and I would like to be assisted by a different sales person on the way forward and I understand if there's an opportunity to still purchase a vehicle at Auto City