Jetour Autocity Alberton
Unclaimed Business
|2.1|11 Reviews (last 12 months)|This business does not respond to reviews
Jetour Autocity Alberton
Unclaimed Business
|2.1
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Jetour Autocity Alberton presents a sharply divided picture. Buyers who dealt with sales consultants such as Regan, Sven and Natasha, plus the F&I team, describe professional, transparent and quick vehicle purchases. However, most reviewers report serious after-sales breakdowns, including unanswered calls, unfulfilled promises, disputed service history on used stock, missing NaTIS and licence disc documents, unresolved vehicle faults, and difficulty reaching the Dealer Principal. Several customers mention feeling dismissed or misled, with complaints escalating toward head office and legal channels.
Performance(last 12 months):
Trustindex Rating
2.9NPS Score
-25Unlikely
TrustIndex
2.9
NPS Score
-25
Recommended: Unlikely
Review Distribution
2.1|11 Reviews
Oct '25 - Sep '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gift M
1 reviews | Active since Jun 2026
10 Jun 2026, 13:07
Mr
Hi Jason and Tshepo, I am writing to formally request an update on the payment status of my spotter fee for the referral of [Client Name], who took delivery of their vehicle recently. As you are aware, [Client Name] has already confirmed directly with you, Jason, via message that I was the referring party for this business. The deal has been successfully delivered, and the dealership has benefited from the revenue. I have tried to resolve this amicably, but my follow-ups have gone unanswered. Please confirm by close of business tomorrow when this payment will be processed and reflected in my account. If we cannot resolve this directly by then, I will have no choice but to escalate this matter to Dealer Principal / Regional Management and take the necessary steps to ensure it is resolved through the appropriate legal or regulatory channels. Regards, Gift
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Gift M
1 reviews | Active since Jun 2026
10 Jun 2026, 13:07
Mr
Hi Jason and Tshepo, I am writing to formally request an update on the payment status of my spotter fee for the referral of [Client Name], who took delivery of their vehicle recently. As you are aware, [Client Name] has already confirmed directly with you, Jason, via message that I was the referring party for this business. The deal has been successfully delivered, and the dealership has benefited from the revenue. I have tried to resolve this amicably, but my follow-ups have gone unanswered. Please confirm by close of business tomorrow when this payment will be processed and reflected in my account. If we cannot resolve this directly by then, I will have no choice but to escalate this matter to Dealer Principal / Regional Management and take the necessary steps to ensure it is resolved through the appropriate legal or regulatory channels. Regards, Gift
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Replies (0)DO
Dorian O
1 reviews | Active since Feb 2026
18 Feb 2026, 06:22
Poor after sales service
I bought a haval Jolion and have had endless concerns and problems I have been trying since time I purchased the car ti get hold of dealer principal and at no luck I feel that they were stalling g me so that the cooling down period could pass so I dont return the car all they do is promiss me and dont get ti fulfill their promises I so hate a haval now as it was my first time and feels so bad that I purchased this car the dealer principal is so un professional as it is now almost end February 2026 and he still has not contacted me as I have been there several times to make and appointment but all they do is promiss but dont deliver the car has two different coulour paints and had many more issues
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Dorian O
1 reviews | Active since Feb 2026
18 Feb 2026, 06:22
Poor after sales service
I bought a haval Jolion and have had endless concerns and problems I have been trying since time I purchased the car ti get hold of dealer principal and at no luck I feel that they were stalling g me so that the cooling down period could pass so I dont return the car all they do is promiss me and dont get ti fulfill their promises I so hate a haval now as it was my first time and feels so bad that I purchased this car the dealer principal is so un professional as it is now almost end February 2026 and he still has not contacted me as I have been there several times to make and appointment but all they do is promiss but dont deliver the car has two different coulour paints and had many more issues
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Replies (0)LM
Ladi M
1 reviews | Active since Oct 2022
9 Feb 2026, 20:01
After sale and service nightmare - Jetour Alberton
Bought a car in 2025, thereafter Joel the sales guy stopped taking my calls. Didn't receive my natis documents and was fined for an expired disc which was misplaced at the dealership. Eventually got my license disc but still playing hard to get with me as he needs to pay for the fine that was caused by the poor after sales support. Car was taken for a 15k service at Boksburg - Their system was down therefore there is no record of my 15k service on the system only a stamp in my service book. Fast forward I got a gearbox warning light while driving and the car started to rev high on the Friday, car was towed to Jetour Northcliffe, I have to follow up for updates, no courtesy and being referred to Jetour Alberton to request a courtesy car, they are still playing hide and seek. Tried to call the customer service department to log a complaint...they directed me to an email as they don't have time to be listening to my problems with Jetour. What an unpleasant experience this has been. Took my chances with the brand but I now regret it!!!
Helpful (0)
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Ladi M
1 reviews | Active since Oct 2022
9 Feb 2026, 20:01
After sale and service nightmare - Jetour Alberton
Bought a car in 2025, thereafter Joel the sales guy stopped taking my calls. Didn't receive my natis documents and was fined for an expired disc which was misplaced at the dealership. Eventually got my license disc but still playing hard to get with me as he needs to pay for the fine that was caused by the poor after sales support. Car was taken for a 15k service at Boksburg - Their system was down therefore there is no record of my 15k service on the system only a stamp in my service book. Fast forward I got a gearbox warning light while driving and the car started to rev high on the Friday, car was towed to Jetour Northcliffe, I have to follow up for updates, no courtesy and being referred to Jetour Alberton to request a courtesy car, they are still playing hide and seek. Tried to call the customer service department to log a complaint...they directed me to an email as they don't have time to be listening to my problems with Jetour. What an unpleasant experience this has been. Took my chances with the brand but I now regret it!!!
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Replies (0)S
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Simone
1 reviews | Active since Dec 2025
18 Dec 2025, 13:18
Both my Wife and myself would like to commend Jetour Alberton for their outstanding service, and especially Regan, the sales executive, and Corne the F&I for an exceptional experience
Both my Wife and myself would like to commend Jetour Alberton for their outstanding service, and especially Regan, the sales executive, and Corne the F&I for an exceptional experience. Regan was professional, knowledgeable, and genuinely attentive throughout the entire process. The service was seamless, transparent, and exceeded our expectations. Thank you for making the experience so pleasant—highly recommended! Berry Family
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Simone
1 reviews | Active since Dec 2025
18 Dec 2025, 13:18
Both my Wife and myself would like to commend Jetour Alberton for their outstanding service, and especially Regan, the sales executive, and Corne the F&I for an exceptional experience
Both my Wife and myself would like to commend Jetour Alberton for their outstanding service, and especially Regan, the sales executive, and Corne the F&I for an exceptional experience. Regan was professional, knowledgeable, and genuinely attentive throughout the entire process. The service was seamless, transparent, and exceeded our expectations. Thank you for making the experience so pleasant—highly recommended! Berry Family
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Replies (0)WJ
Werner J
1 reviews | Active since May 2018
18 Dec 2025, 11:55
Bait-and-switch behavior
Poor service from a dealership that claims to be “#1.” I app**** online for a used vehicle and was initially told it was already sold. Shortly after, a sales representative called me and said the vehicle was available. I submitted all requested documents, was told I had bank approval, and waited for bank validation. When I finally asked to visit the dealership to inspect and test drive the vehicle, I was then told again that it had been sold — allegedly even before I app****. I then received a call from a manager, apologizing and reassured me they will look for a same / alternative vehicle. But never happened. This process wasted three days of my time and shows a serious lack of communication and transparency. I don’t understand the reasoning behind this kind of bait-and-switch behavior, but it is unprofessional and unacceptable. I would not recommend this dealership based on my experience.
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Werner J
1 reviews | Active since May 2018
18 Dec 2025, 11:55
Bait-and-switch behavior
Poor service from a dealership that claims to be “#1.” I app**** online for a used vehicle and was initially told it was already sold. Shortly after, a sales representative called me and said the vehicle was available. I submitted all requested documents, was told I had bank approval, and waited for bank validation. When I finally asked to visit the dealership to inspect and test drive the vehicle, I was then told again that it had been sold — allegedly even before I app****. I then received a call from a manager, apologizing and reassured me they will look for a same / alternative vehicle. But never happened. This process wasted three days of my time and shows a serious lack of communication and transparency. I don’t understand the reasoning behind this kind of bait-and-switch behavior, but it is unprofessional and unacceptable. I would not recommend this dealership based on my experience.
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Replies (0)MB
Marcello B
1 reviews | Active since Apr 2024
7 Dec 2025, 11:14
I have had issues with my Jetour X70 Plus Momentum since I purchased it. There is an error message that comes onto the screen regarding the autohold being invalid (where the airbags are even disabled) as well as the vehicle displaying issues with the ABS
Major Safety concerns and erros displayed - ABS and airbags faulty etc etc
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Marcello B
1 reviews | Active since Apr 2024
7 Dec 2025, 11:14
I have had issues with my Jetour X70 Plus Momentum since I purchased it. There is an error message that comes onto the screen regarding the autohold being invalid (where the airbags are even disabled) as well as the vehicle displaying issues with the ABS
Major Safety concerns and erros displayed - ABS and airbags faulty etc etc
0
Replies (1)