CM
Clarence M
1 reviews | Active since Jan 2017
29 Jan 2017, 11:39
Zep
<p>Hello we bought a hisense tv at jet mart in Khayelitsha mall on the 31 of March 2016 and now it does not work and we don't have the slip and we bought it cash with tv license and the stuff gave us no direction even the manager treated us like he did not care although we still had the original box of the tv they told us no the can't help we should go and find the slip they even refuse to scan the tv or the box to check if we the real owners we really not happy with the way we were treated such a bad service in that shop what happened to customer care</p>
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Replies (2)
Jet's replyOfficial
30 Jan 2017, 09:51We have escalated the complaint to the Jet Khayelithsa mall management to address as our valued customer is not happy that you purchased a TV set in store and its not working , Kindly be advised that you need to remember the exact date and time in order for the store to check their systems , since you have stated that you lost your till slip . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply30 Jan 2017, 09:51
Official
We have escalated the complaint to the Jet Khayelithsa mall management to address as our valued customer is not happy that you purchased a TV set in store and its not working , Kindly be advised that you need to remember the exact date and time in order for the store to check their systems , since you have stated that you lost your till slip . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
30 Jan 2017, 09:52We have escalated the complaint to the Jet Khayelithsa mall management to address as our valued customer is not happy that you purchased a TV set in store and its not working , Kindly be advised that you need to remember the exact date and time in order for the store to check their systems , since you have stated that you lost your till slip . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply30 Jan 2017, 09:52
Official
We have escalated the complaint to the Jet Khayelithsa mall management to address as our valued customer is not happy that you purchased a TV set in store and its not working , Kindly be advised that you need to remember the exact date and time in order for the store to check their systems , since you have stated that you lost your till slip . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,