FM
Frank M

1 reviews | Active since Oct 2019

26 Jul 2021, 09:12

Your Manager Kwatlishi needs proper training

I think Jet Sandton just need to check and review their store manager's experience and knowledge of some labour practices. I was doing my shopping one day and I over heard how the manager speak to the employees as I was thinking this is just one employee who did something wrong boom the respond he gave to one of the clients who was doing shopping I was surprised to learn that the guy who just responded in that manner to the client is really the shop manager. It is for the first time I heard him swearing at clients but then that was not my business,I couldn't interfere in their conversation I was waiting for my turn to come. I think the are people who are more experienced to hold that position in your shop I would love the management to conduct another interview I think this guy is not fit to be a manager.

I've never seen so friendly stuff members like at Jet Sandton but this so called manger Kwatlishi or something he is really not fit for that position. He deserve to be placed at the entrance to search for ******* he is so aggressive in way that you might think he is hired to chase away clients.

You have perfect candidates with you in the shop ladies at tills are so friendly and good in explaining company policies than your so called store manger guy" Kwatlishi" thing. I will be fit for been a security officer not been a manger. Your store will loose lots of clients if you keep *****s like him in your shop. Just word of advice.

He can't even explain or try to make customer understand company policies. I was once a victim unfortunately for me I had to fight with the manufacturer since I do understand retail policies. And issue was resolved by the manufacturer,before TFG took over from EDCON.

I think before this ***** called "Kwatlishi" came there was a lady who is now at JET Pan and the other one light in complexion they were doing great job. With them clients would leave the store satisfied just an explanation on how the shop operates your so called manager would shout to clients and stuff.

He needs to leave his attitude at home he needs to differentiate work and home. One of your unhappy ex-customer.

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Replies (1)
Jet
Jet's reply26 Jul 2021, 11:12
Official
Hi there, thank you for reaching out to us. We appreciate you taking time out to let us know your thoughts. We will be in touch to assist you as soon as possible. Thanks, Jet Online team