Wrongfull billing of Account

I sent an email to Jet in Sept 2017 asking them to cancel Club fees as I do not even receive their magazine. They advise magazine should be collected at store, which they never told me before and I have been paying the fee for years now. They never cancelled & I followed up in Jan and they promised to cancel which they again never did. I sent another email to ask what was going on, they told me it will be done, no apology no nothing!! Just like that about 5 months now and nothing has happened but you should hear them phone you to tell your account is in arrears and they want payment now. Jet, your service is appalling!!!! I still cant believe this! I don't even know if these fees have interest added on them, nobody cared to elaborate on anything, train your staff better and communicate clearer to your customers.

Nthabiseng