Worst service from Jet/ Finrite Insurance

If I could, I would've given a negative rating! I have received the worst experience and service at Finrite! I have been trying to replace my lost phone for over a month now and my experience has been absolutely horrible. I have made countless calls! If I were to get in detail it would be a whole day. But what tops off the whole experience is the supervisor I spoke to on the 17th of October 2020, last week Saturday. I have never spoken to someone more rude when dealing with an unhappy customer. As she kept on telling me that 'Okusalayo you won't get a phone today. I'll give you a call on Monday and give you and update. Kodwa nje iphone awuzuyi fumana namhlanje', a call which I never received. I would like nothing more but to receive my phone and cancel the useless insurance I have been paying. I have told every consultant I have spoken to that I am dependent on my phone as I am in business, but that hasn't been enough for Finrite Insurance.