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VUYO R

1 reviews | Active since Aug 2015

04 Aug 2015, 14:33

Worst Service as always

On 4 August 2015 I went to the Jet Mart in Kempton Park and for the second time this year there was only one cashier workimg on the floor when there 4 tills open. I shopped and headed for the till, the que was a bit long so i decided to shop for more products, when I returned to the que it was EVEN LONGER with still the one cashier working who kept talking to his buddy a security guard and running to the back leaving us unattended. When i confronted the cashier called James he said he is working alone and if i dont like waiting i can leave cause it is not his problem that i am in a hurry. I then went to the security guard to ask for the manager and he said he was the manager of the store, I then asked why he is impersonating the manager and the security just laughed at me. I am so mad that we are still experiencing such bad service as customers. I WILL NEVER SHOP THERE AGAIN I AM SO MAD AT THE LACK OF RESPECT AS A CUSTOMER. Jet Mart don't value their customers and I hope James and Patric are dealt with. EDCON has lost a customer. I AM VERY VERY DISAPPOINTED.

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Replies (1)
Jet
Jet's reply05 Aug 2015, 14:13
Official
Hello Vuyokaziradebe24,

Our attempts to contact you today at 14:04 PM have been unsuccessful. We must apologise for the unpleasant experience in store regarding the shortage of cashiers and the service your have received from James and Patric. I assure you corrective measures will be taken against them as that is certainly not the customer service we promote in stores, Cashiers will be allocated in store accordingly.

Customer service training will be provided to them as well, you will be receiving further communication from our store manager shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***