Worst Service and Disgusting Manager! and staff
<p>I bought a Mobile Phone(SAMSUNG Z4) and Mobi Cell NEO Tablet at JET store in CANAL Walk on 15-07-2018(around 8-9pm) and while purchasing the devices I asked the guy who is assisting me (later came to know that he is the store manager), that whether the device works like android and it support everything including the video calls and he proudly says that yes it supports everything by showing me the front and rare camera which comes with 5 megapixel feature and told me that that they have only one display piece available at the moment and the devices are sold out like hot cake and after listening to his words I completely trusted him and purchased the devices and got home and find out that they doesn't support video calls anymore and I went to the store on (17/07/2018 around 6-7pm) to ask them to either exchange the phone with the other one which support video calls or refund the amount . The staff lady (Washiela and the other lady don’t know her name) said that they are not allowed to do refund or exchange once the phone left the store and I explained clearly to them that the guy who assisted told me that it will support the video calls and asked for the store manager they went inside and contacted him over the phone and came back and told me that they can’t help me or provide any assistance and asked me to take the phones and leave the store. I refused to take the phone and asked them to put their explanation on the piece of paper or an email they kept me to wait there for 30 min and later said they won’t do that then I said ok please explain it to me again I will record it in my phone and will proceed legally and they even refused to do that and without giving me any info or assistance they both (Washiela and the other lady) left the store while I’m still waiting there for their help. I felt very bad and disappointed, I don’t know how the JET management train their staff and how can they left the store by ignoring the customer who is seeking help. I need an immediate apology from the store manager for their rude and disgusting behavior.</p>
Hello Peter,
Forgot to mention this in the above post. Washiela was the one assisting me and she took the devices from me for review and after the whole conversation she left the store with out giving me proper explanantion and the assistance, so some other guy asked me to take the devices with me and i refused to take the devices with mebecause she is the one who asked to me to wait here and she left with out assisting me so left them at the counter(with the guy whos asked me to take the devices) and left the store.
Hello Peter,
Forgot to mention this in the above post. Washiela was the one assisting me and she took the devices from me for review and after the whole conversation she left the store with out giving me proper explanantion and the assistance, so some other guy asked me to take the devices with me and i refused to take the devices with mebecause she is the one who asked to me to wait here and she left with out assisting me so left them at the counter(with the guy whos asked me to take the devices) and left the store.
We have escalated the complaint to the Jet Canal Walk management to address with regards to the cell phone and Tablet query. Kindly note that the store are instructed to follow Edcon policies as well regarding cell phones as it states on the slip that they may not be exchanged. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly, as you have stated that the manager promised that you may be able to access video calling and was surprised when you got home that its not true. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Canal Walk management to address with regards to the cell phone and Tablet query. Kindly note that the store are instructed to follow Edcon policies as well regarding cell phones as it states on the slip that they may not be exchanged. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly, as you have stated that the manager promised that you may be able to access video calling and was surprised when you got home that its not true. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.