Worst customer service experience
<p>I went to visit Jet Mart in Paarl, Lady Grey street. What an experience it was, as I went to the till instead of greeting and assisting me the cashier did not look up at me once nor greet me, instead all the staff members were clustered together gossiping openly about all the customers in the store and laughing about it. It even came to the point where I had to even ask the cashier for a bag to put my stuff in because she was so busy laughing that I began to be fed up, walking right out. Never ever will I enter there, instead of assisting customers and doing their job, they are having a field day in a circus which is unfair towards everyone. I did not even see a manager present on that day...</p>
We have escalated the complaint to the Jet Mart Paarl management to address as our valued customer is not happy that the consultant did not acknowledge our valued customer when assisting you and they were having a conversation of their own as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Mart Paarl management to address as our valued customer is not happy that the consultant did not acknowledge our valued customer when assisting you and they were having a conversation of their own as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.