SM
Sibongile M
1 reviews | Active since Mar 2009
12 Oct 2015, 12:00
Worst customer service
I went to buy sneakers for my son and while waiting to be served on the tills the consultants were chatting away then Mfanafuthi walks past me, doesn't greet and start waving his hand that i must come to his counter no \Next customer Please"or \""Please come through\"" and when i ask him he has the audacity to give me attitude and silent treatment by not answering and just shoving the speed point for me to pay"
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Replies (1)
Jet's replyOfficial
12 Oct 2015, 16:36Hello comfort,
As per our telephonic conversation we must apologise for the overall service received in store. I assure you we have addressed this matter with our management team regarding the cashier (Mfanafuthi Gamede) and security guard.
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service received in store. I assure you we have addressed this matter with our management team regarding the cashier (Mfanafuthi Gamede) and security guard.
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply12 Oct 2015, 16:36
Official
Hello comfort,
As per our telephonic conversation we must apologise for the overall service received in store. I assure you we have addressed this matter with our management team regarding the cashier (Mfanafuthi Gamede) and security guard.
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service received in store. I assure you we have addressed this matter with our management team regarding the cashier (Mfanafuthi Gamede) and security guard.
I assure you feedback will be provided shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,