Won't accept slip details of original copy on phone

If there were no stars that's what I would use. As of we haven't had to face enough. Bongani store manager at Jet Eastgate refused to accept a pic of original copy with items on there to exchange ge said he needed a physical one. Yet edgars...both fall under edcom exchanged shoes without skip..in light of looting as they traced the slip to store on the person's surname found slip and exchanged for me. Yet at jet. The slip is ther rin black and white with codes and refuses refuses exchange. What nonsense. Absolutely ridiculous. There's a slip with all the info and they refused refused assist me. Disgusted. Asif we haven't had to face enough nonsense during this pandemic. And for us south Africans who didn't loot.