BB
Brian B
1 reviews | Active since Oct 2015
16 May 2016, 10:02
Why should i support Jet
<p>No customer service or friendlyness, stand in quee to pay with 2 tellers, after they finish with customers they first go and talk and laugh with each other completely ignoring the customers and after 2 minutes the response is a blunt "next", i get to the teller and not even a hello or a greeting whatsoever, just rings up, takes my money, gives my change and another blunt "next". Makes a customer feel so comfortable in your store, what a lovely experience........NOT!!</p> <p>Disgusted and will not be supporting Jet store in Carnival mall again, no customer liason s****s whatsoever and plain rude!</p>
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
17 May 2016, 07:10 We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Carnival management to address as our valued customer is not happy that the store staff members were not friendly when assisting our valued customer and they just ignored you which resulted in our valued customer leaving the store unhappy with the poor service that was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply17 May 2016, 07:10
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Carnival management to address as our valued customer is not happy that the store staff members were not friendly when assisting our valued customer and they just ignored you which resulted in our valued customer leaving the store unhappy with the poor service that was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,