1 reviews | Active since Aug 2015
why m I paying R600 to repair a R1000 rand phone?
This morning I walked into jet store Phb for the second time after I was turned back the first time with the same problem. I was returning a Vessard motion tablet that had 3problems It didn't charge*it froze*it didn't read any memory card. I spoke to the cashier who with an attitude told me my phone had a physical damage in which I had no idea how it occurred\i then asked for the manager who said& I Quote: wel fine we wil send it but you wil have to pay R600 for repairs even if they don't fix it in my mind m thinking now a store manager is a Technician? She dignosed my phone with her eyes. #how possible is that? &Why in the world would I pay R600 to repair a R1000 rand phone? then said okay if thats the case il go fix the charging point then bring it back for the other problem she said that wount happen once its opened by another person jet won't take it back I said to her then what do you suggest I do as your customer? she just looked at me thats when I walked out cuz clearly I wasn't going to be assisted<br> Lebo.M"
Our attempts to contact you today at 09:32 AM have been unsuccessful. We have addressed this matter with the store manager and you will be receiving feedback shortly.
All cell phones/tablets purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone/tablet can only be exchanged or refunded if the service provider cannot fix the cell phone/tablet and therefore will instructed us to replace or refund the customer as stated in our refund policy.
You can take the cell phone back to the store as it will be sent for repairs and if the cell phone is physical damaged you will be liable to pay for the repair fee. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 09:32 AM have been unsuccessful. We have addressed this matter with the store manager and you will be receiving feedback shortly.
All cell phones/tablets purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone/tablet can only be exchanged or refunded if the service provider cannot fix the cell phone/tablet and therefore will instructed us to replace or refund the customer as stated in our refund policy.
You can take the cell phone back to the store as it will be sent for repairs and if the cell phone is physical damaged you will be liable to pay for the repair fee. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***