GM
Gift M

1 reviews | Active since May 2010

29 Aug 2017, 10:22

WHY ARE YOU ROBBING ME

TERRIBLE SERVICE EVER. IF YOU DONT FIX IT I WILL DEFINITELY TAKE IT UP WITH THE OMBUDSMAN. YOU SEND MY ACCOUNT TO MBD, THEY GAVE ME A SETTLEMENT AMOUNT OF R700,I DID PAY THE SETTLEMENT AMOUNT OF R700, NOW YOU ARE CLAIMING THAT THE SETTLEMENT WAS R1302 AND I PAID R700. I DONT UNDERSTAND WHY. IF YOU GOT CONFIRMATION THAT SETTLEMENT WAS R1302 AND I PAID R700 IT MEANS MY BALANCE MUST BE R602 BUT NOW YOU TELLING ME A DIFFERENT AMOUNT. DONT THINK THAT WE JUST PICK MONEY ON THE STREETS. DO YOU WANT TO KEEP MY ACCOUNT LIKE THAT FOREVER ON YOUR BOOKS OR YOU WANT IT CLOSED. CHECK RECORDS. MBD TOLD ME THAT THE ACCOUNT WAS CLOSED AND PAID UP LETTER WAS SENT TO JET BUT NOW ITS ANOTHER STORY. STOP ROBBING ME. I WANT THAT ACCOUNT CLOSED.IF THE SETTLEMENT WAS R1302 ACCORDING TO YOU AND I PAID R700 WHY IS THE AMOUNT GOING UP? IS NCA ALLOWS YOU TO ROB US. ACCORDING TO ME THAT ACCOUNT WAS PAID OFF LONG TIME AGO. IF YOU DONT FIX THIS I WILL DEFINITELY TAKE IT UP WITH THE OMBUDSMAN.

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Replies (1)
Jet
Jet's reply31 Aug 2017, 11:25
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the settlement amount concern. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***