1 reviews | Active since Jul 2013
WHERE IS MY CELLPHONE
<p>On 23.03.2016 we bought a cellphone from Jet Scottburgh. On 5 April 2016 the phone was handed in for repairs. I have made follow up calls, but to date no one could give me an idea where the phone is or when I will receive it.</p> <p> </p> <p>Jet website customer service also does not respond to enquiries send via e-mail</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Scott burgh management for actioning accordingly as the Handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by not receiving proper update on the repairs. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Scott burgh management for actioning accordingly as the Handset was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by not receiving proper update on the repairs. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.