Where did my payments go

I usually make electronic payments towards my Jet clothing account. In November however, I went to the Jet store in River Square shopping centre in Three Rivers, Vereeniging. When I received my mms account in December it seemed like that payment was never deducted from my account. In December I did an electronic transfer again for my account payment. This past Saturday I went into the Jet store and made a R1200 payment in store. On the till slip the payment showed. Yesterday I went into CNA in Riversquare. I wanted to pay for my R760 purchase with my Jet card, but the lady at the till point said that I needed to pay R720 on my account first. Which I had no choice to do in order to purchase the stuff I had at the till point. When I compared the till slip from CNA to the one I received from Jet on Saturday, it seems like all and any payment I make at the Jet store does not show on my Jet account at Edcon.

I tried phoning yesterday and requested 3 months statement, which was going to be mailed to me. I have not received it yet.

I also spoke to a consultant, S'bongi. He was supposed to check the account while I was on hold and also change the physical address on my account. After holding the libe for quite some time, I got cut off and he didn't phone me back.

I don't know how to get hold of the right people to sort this out. And it is absolutely reciculous. Living costs are expensive enough as it is. Now there is around R3000 worth of in store payments I've made towards my account and Edcon is not recognising it.