YK
Yosef K
1 reviews | Active since Dec 2016
07 Dec 2016, 14:13
What size it it???
<p>I bought 4 pairs of Network Chinos from Jet all 34cm waist and 87cm length. 2 of them fit perfectly while 2 of them i cant even close because they are too small. they are most definetly not the right size yet they all have the same size on the label. i am extremey dissapointed. this company has no proffesionallism.</p>
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Jet's replyOfficial
20 Dec 2016, 17:27We must apologise for the delayed response.
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. Please be advised Edcon does have a 6 months refund and exchange policy on quality for branded items.
If you are experiencing a problem with the item please feel free to visits the Jet store with a valid proof of purchase for further assistance, we have also raised this incident with the brand manager.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply20 Dec 2016, 17:27
Official
We must apologise for the delayed response.
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. Please be advised Edcon does have a 6 months refund and exchange policy on quality for branded items.
If you are experiencing a problem with the item please feel free to visits the Jet store with a valid proof of purchase for further assistance, we have also raised this incident with the brand manager.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,