Wasting my time
I havent seen so many mistakes in one trip to a clothing store in my life. I got 3 shirts off a rack that said R69 for 3. When they ring it up, they tell me its not part of it. I show them the sign RIGHT above the rack with multiple of these shirts on them. I then go fetch another , which is also "not part of the sale" yet I fetched it from the exact same place as the other 2 that were.
They struggled to fix it , and after waiting some time and calling another guy to help they corrected it. Then they rung up my baby shampoo and on the label it said R49. On my slip it said R57.99. I told them about the mistake and they looked very uninterested and started speaking about it in their own language. They didnt apologize or ANYTHING like that to me. I didnt have the time to wait any longer as the previous procedure took so long so I left.
This is VERY unprofessional. Even just an apology would have made the situation better, but all I got was a rude and uninterested stare from both employees.
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Replies (2)
Jet's replyOfficial
01 Nov 2017, 09:50We have escalated the complaint to the Edgars Heidelberg management to address with regards to the staff attitude and the price concerns . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply01 Nov 2017, 09:50
Official
We have escalated the complaint to the Edgars Heidelberg management to address with regards to the staff attitude and the price concerns . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
01 Nov 2017, 09:50We have escalated the complaint to the Edgars Heidelberg management to address with regards to the staff attitude and the price concerns . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply01 Nov 2017, 09:50
Official
We have escalated the complaint to the Edgars Heidelberg management to address with regards to the staff attitude and the price concerns . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,