SL
Samantha L

1 reviews | Active since Oct 2022

07 Oct 2024, 11:33

Warning New Policy to Pay at Jet

Jet store Cape Gate Mall. Please teach Khanyisa how to treat a Customer. As I was standing in line, when her till cleared I stepped forward she told me to wait because she must help this customer who was not in the line. I left it and stepped back in line, she finished the client and again it was my turn, I stepped forward she says.... I DIDN'T CALL YOU, YOU WAIT TILL I CALL YOU.... At this point I felt so Victimized by this Cashier, like it was from a ****** point.... I told her that nowhere in History will A New revamped store instill policies where Clients must be Called to be assisted. I asked for the manager. She said wait that side. What a Joke of a staff member... The store needs a Staff revamp.

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Replies (1)
Jet
Jet's reply08 Oct 2024, 10:16
Official
Hi Samantha,

 We're so sorry that you haven't had a great experience at our store. We appreciate you letting us know, we have escalated this with the relevant store.