MJ
Mariska J
1 reviews | Active since Sept 2015
02 Sept 2015, 19:51
Waiting two weeks for conformation!
I went to Jet Mart in Pretoria North to open an account. After 3 days with no confirmation I went back and ask what happend to my account? Then I received bad services that day, after a week I went back again to complain about the account confirmation. The chaser said then I will receive confirmation within a few days. This is week two and still received no confirmation about the account I opened. I need to know if I have the account or not! I see this as poor service!!
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Jet's replyOfficial
03 Sept 2015, 09:56Hello Mariska6864,
As per our telephonic conversation we are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply03 Sept 2015, 09:56
Official
Hello Mariska6864,
As per our telephonic conversation we are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we are so sorry to hear about your unpleasant experience concerning your application for a new account.
We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,