MS
Mandlakazi S
1 reviews | Active since Sept 2017
22 Sept 2017, 13:48
Waiting time
I have been asked for assistance but have been standing and waiting for over 30 minutes while staff are walking around including store manager and no even one staff member is bothered to get back to me after I've told one customer service my issue
Helpful (0)
Replies (2)0
Replies (2)
Jet's replyOfficial
26 Sept 2017, 11:55We have escalated the complaint to the Jet Cape town city Mall management to address as our valued customer is not happy that the staff members were unhelpful . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Jet's reply26 Sept 2017, 11:55
Official
We have escalated the complaint to the Jet Cape town city Mall management to address as our valued customer is not happy that the staff members were unhelpful . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Jet's replyOfficial
26 Sept 2017, 11:56We have escalated the complaint to the Jet Cape town city Mall management to address as our valued customer is not happy that the staff members were unhelpful . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
Jet's reply26 Sept 2017, 11:56
Official
We have escalated the complaint to the Jet Cape town city Mall management to address as our valued customer is not happy that the staff members were unhelpful . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,