1 reviews | Active since Mar 2011
Waiting over 3 months for phone repair/replacement
<p>Sent in two tablets for repairs on 3 December 2016. One was replaced last week.</p> <p>Trying to get feedback regarding the second phone is almost impossible. Each time I call, im told to await feedback, they are still busy.</p> <p>3 months and counting to fix is ridiculous.</p> <p> </p>
Thank you for taking the time to send through an email.
Kindly note we tried contacting you telephonically at about 14:50 but could not reach you.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative experience in regards the devices booked in for repairs.
Please be advised our Jetmart Escort store manager will be in contact with you shortly to confirm her findings with the repair centre.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email.
Kindly note we tried contacting you telephonically at about 14:50 but could not reach you.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the overall negative experience in regards the devices booked in for repairs.
Please be advised our Jetmart Escort store manager will be in contact with you shortly to confirm her findings with the repair centre.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Not sure if the person responding here actually read and understood my complaint.
Also dont see the point of the Estcourt manager calling because it was to tell me what I already know, which is: Jet is still awaiting feedback from the repair centre.
That is my complaint. The repair centre is taking too long with the repair/replacement.
Its now three months and three weeks and still awaiting my phone.
Not sure if the person responding here actually read and understood my complaint.
Also dont see the point of the Estcourt manager calling because it was to tell me what I already know, which is: Jet is still awaiting feedback from the repair centre.
That is my complaint. The repair centre is taking too long with the repair/replacement.
Its now three months and three weeks and still awaiting my phone.