VF
Valne F

1 reviews | Active since Jun 2016

30 May 2017, 13:25

Waiting over 2 months for tablet repair/replacement

<p>Sent in a tablets for repairs on 18 March 2017. i was informed that it would take 6 weeks for the tablet to be fixed.</p> <p>I went to Jet in Alberton on 29/04/2017 exactly 6 weeks after i took the tablet and i was informed that the courier only picked the tablet up on 24/04/2017.(Not my problem as i have nothing to do with how Jet does things i just expected the tablet that day the 29/05/2017 as i was told it would take 6 weeks for the tablet to be fixed) when i asked how long am i going to wait again the manager told me she doesnt know and that she would call me. until today i have not received any feedback regarding the stupid tablet and i feel that i dont want it anymore and i just want my money back.</p> <p>2 months and counting to fix is ridiculous.</p>

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Replies (1)
Jet
Jet's reply30 May 2017, 17:34
Official

Thank you for bringing this matter to our attention.We apologise for the frustrations and inconvenience cause to you .As we do not have your details we will still escalate to our store to follow up with the service provider and provide you with feedback.

***/GO

Kind regards

The Edcon Customer Experience Team