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Nadia A

1 reviews | Active since Nov 2017

16 Nov 2017, 11:06

Waiting for order more than a month - poor feedback

So I have placed an order with Jet Online more than a month ago and I am still waiting for my order. I have called the Call Centre multiple times and they either just end the call with me still talking or leave me waiting on the other end of the line for more than 10 minutes. When I get through to someone they do not give me a straight answer of what is happening with my order. I spoke to someone this morning - after trying to get through for quite a while - and still do I not know what is happening with my order.

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Replies (2)
Jet
Jet's reply16 Nov 2017, 11:46
Official

Thanks for the message .We apologise for the delayed order and the frustrations caused .

Our online team are investigating the delay and will be providing you with an update.

***/go

Kind regards

Edcon Customer Experience Team

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Nadia A's update16 Nov 2017, 16:34
Reviewer Update
Good day, So the online team told me that they would come back to me with a solution by the end of the day. Still haven't heard anything from them. So when I phoned - first time: they once again left me on the line for more than 10 minutes, then I had to phone like 5 times just to get through to someone. When I finally got through to someone I was told that my order were cancelled - worst service ever! And I won't be using Jet Online ever again.