DB
Debbie B
1 reviews | Active since Oct 2012
28 Jun 2015, 13:07
Viwe
For the 1st time I am shopping @ your alberton jet absolutely disgusting how staff members treat us as a customers please pull a camera rapport and see how long we have been waiting for viwe to serve us. She tells us she does not work in this dept. Pumzile arrived here with attitude apologised as Kule told her in her language to apologise. If no disaplinary action takes place I will be taking this matter further.<br> Phumzile eventually assisted and helped us with everything.
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Replies (1)
Jet's replyOfficial
29 Jun 2015, 10:09Hello DebsF,
As per our telephonic conversation we must apologise for the overall service experience in store. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the security guard and attitude you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service experience in store. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the security guard and attitude you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply29 Jun 2015, 10:09
Official
Hello DebsF,
As per our telephonic conversation we must apologise for the overall service experience in store. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the security guard and attitude you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service experience in store. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the security guard and attitude you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,