AM
Ayanda M

1 reviews | Active since Apr 2015

16 Sept 2015, 17:45

Violation of my RIGHTS as a consumer

I bought Defy Microwave on 27 June 2015 for R699 within a week it stopped working. I sent it back to the store for repairs. A week later it stopped working again then I did the same to book it for repairs it was fixed . 2 weeks after repairs it stopped working for the third time. Today I was at the store for the same problem and spoke to the Manager asking for refund or exchange but he refused. What must I do in cases like this please help#crying out loud#

0
Replies (1)
Jet
Jet's reply17 Sept 2015, 08:46
Official
Hello ayzoman,

Our attempts to contact you today at 08:33 AM have been unsuccessful. We are currently liaising with the store manager regarding the repairs on your Defy Microwave.

Once we receive feedback further communication will be sent to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***