Victim of impersonation but no help from Jet

<p>I am waiting to hear back from the ***** Department regarding the instance where someone impersonated me and opened an account in my name (Jet informed me after the fact but neer contacted me before hand to run checks that the person was who they said they were and had permission to open an account in my name). I have been waiting for my report for 6 weeks now and still have not yet received it. I have been told on two occassions that my story is correct and they need 4 - 7 working days to write the report but I never receive it. I have emailed accounts and was told it would be 48 hours before someone gets back to me, that was over a week ago. Now every time I get through to the ***** department I get put on hold and no one ever attends to my request. Please help me resolve this matter ASAP. I really need the report so that I may block my ID with the SAFPS. This is URGENT.</p>