Victim of *****

There was a ********** account that was opened in my name in September and I went to jet store Burgersfort( Tubatse crossing) and provided them with info they required with ********** transaction which was ID and statement from the police. I asked them how long is it going to take for the investigation and I was told 15 working days from the 10th of October when I submitted the documents . When I phoned month end of October no response. Today 13/11/2017 at ***** department call centre I was told investigator was given the case on the 9th /11 which frustrated me a lot .