1 reviews | Active since Feb 2017
very very poor service
<p>hi</p> <p>i bought a new phone at Jet vaal mall on the 26.02.2017 and was told that i have to buy a sim card as the phone does not come with the card, but because i wanted a phone i bought the card and guess what? Teboho (store assistant) did not rica my card and when i asked why i was told because i am gona do a sim swap. it didnt make sense to me but i went home with the card. i tried calling my service provider for a sim swap and i was told to rica the card. i feel i was undermined buy the store assistant, i was given wrong info on purpose.</p>
We have escalated the complaint to the Jet Vaal Mall mall management to address as our valued customer is not happy that you were provided with the Sim card that they did not RICA. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Vaal Mall mall management to address as our valued customer is not happy that you were provided with the Sim card that they did not RICA. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.