Very rude frustrated young lady.

Account No. ***0 I just spoke to a lady by the name of Nonsikelelo calling me about my over due account which I acknowledge it's in arrears as I'm not working. The young lady was screaming at me demands a reason why I'm not pay paying. I told her I'm unemployment she says that's not a reason . She was screaming saying if I make false arrangements they'll double pay me . I was frustrated and Hing up. I am trying but I'm still unemployment. I don't deny my account and said I'll try to make payment by the 20th. She called 09:7 +***.