1 reviews | Active since Apr 2017
Very poor Quality and Bad Management
<p>I bought 3 packets of 5 underpants at Jet Mart Vaal Mall Vanderbijlpark in March 2017 in Total 15 underpants. I can only use 8 of the 15 because some of them is too small and some of them too big.</p> <p>I went to Jet and see the Manager J. Teboho and I really don't know how he can run a shop like this. He was not even Competent enough to assist me with my issue of the poor quality and different sizes up to 20 to 40 cm smaller and bigger. I asked this Manager to take photos of how the difference of sizes look and one of them have a hole in the material. As I not ask him to take it up then he will never do it. I bought 15 and can only use 8, is this not a circus of quality. He asked me why must he take photos. HAHAHA never see a joke like this.</p> <p>I work away from home and that's why I wear the underpants because where I was working it was very far from any stores. The problem is one sit nice without stretch the hell out of you, and the other one is so small that you can't even wear it. All the underpants not have the same elasticband on it. Some of the the elasticband around your waste stretch easy and wide and the other one is 20 to 30 cm smaller. Now how the hell can shops sell this tipe of quality. I proof the Manager J. Teboho of Jet stores it and all what he say what must he do. </p> <p>I asked him can I go to his office to show him all the underpants in my bag and he want me to stand in the middle of the shop infront of everybody and discuss this in the walk way that the customers must walk around us. OOOH my gosh goodbye to good services. Now what must I do with the rest that is so small.</p>
Kindly forward us the customer's details so that we may look into the matter and be able to advise further and rectify our error's to restore the customers faith on us ,It is feedback from customers like these that will ensure that we will continue to maintain the high standard of service that they expect of us. Query ref no : ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly forward us the customer's details so that we may look into the matter and be able to advise further and rectify our error's to restore the customers faith on us ,It is feedback from customers like these that will ensure that we will continue to maintain the high standard of service that they expect of us. Query ref no : ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
