Very disappointed

So I app**** to open an account at Jet clothing store part of TFG group. Application successful. Had to wait for notification to collect my card from any branch. I go to collect my card, provided my ID as per the notification message, just to be told sorry the picture on the database is slightly different to my I'd. The pic on their system is a pic of me on my passport. So I have to go back with my passport. Was so disappointed cause Jet is an amazing store with beautiful products and I was so looking forward to support Jet. I would like to know or get feedback going through whole process and being approved to sorry we can't issue the card cause your ID pic is slightly different to passport pic🤔