AT
Ashley T
1 reviews | Active since Oct 2014
08 May 2015, 12:30
Very bad quality shoes
I bought a pair of black pumps on the 25th of April, i wore these shoes 3 times and the whole back of the right shoe has split open which means i cant wear them anymore. I have sent a complaint email to Jet but have received no response. I am very unhappy that i spent money on a pair of shoes that i was only able to wear 3 times.<br> <br> I no longer have my slip because my husband bought shirts at the same time which were too big for him so when he exchanged them the following Monday the lady at the till kept the slip.<br> <br> I just want some kind of explanation as to how you can sell such terrible quality shoes.
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Jet's replyOfficial
08 May 2015, 13:53Hello Ash134,
As per our telephonic conversation, Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, further communication will be provided shortly.
Kindly note Edcon does have a quality department and this should not be happening.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation, Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, further communication will be provided shortly.
Kindly note Edcon does have a quality department and this should not be happening.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply08 May 2015, 13:53
Official
Hello Ash134,
As per our telephonic conversation, Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, further communication will be provided shortly.
Kindly note Edcon does have a quality department and this should not be happening.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation, Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, further communication will be provided shortly.
Kindly note Edcon does have a quality department and this should not be happening.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***