1 reviews | Active since Aug 2016
Utterly disgusting customer service
<p>Good day</p> <p>I would like to lay a complaint against Jet Mart St Georges Mall Cape Town on their utterly disgusting customer service and employee behaviour. This is not the first time I have had a bad experience with this store it’s become to a point where you only expect such bad customer service. Which generally I don’t bother with. 12/08/2016 has just taken a new level to a point that I feel someone needs to beware of this.</p> <p>The staff assisting me was talking loudly (Not in English) with the other staff members standing all around me while I was being helped at the counter. They were laughing extremely loud acting very unprofessional and quite frankly it was extremely annoying considering that I was being helped. With that been said it was obviously that my sale was rung up incorrectly. The staff is extremely unhelpful and this not coming from just one experience. There are so many till points and always two tills open and the assistants most of the time don’t even bother to acknowledge the customer. </p> <p>On an average I visit this store 3-4 times a week and not once can I say that I have had a good experience.</p> <p>I hope that the same principal doesn’t apply when it comes to professionalism at the work place to whoever this mail gets intentioned to.</p> <p>Extremely unhappy customer</p> <p>A Petersen</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mart St Georges Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they were chatting and laughing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mart St Georges Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they were chatting and laughing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mart St Georges Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they were chatting and laughing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 167/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mart St Georges Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they were chatting and laughing, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 167/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,