Useless & *********** services

<p>I find the staff & services of Jet to be usless, *********** & just a waste. I recently tried to open a Jet account on their "online self-help service", but found it to be a terrible experience. 1st, I was unable to complete the application on their "online self-help service" website as there were about 2 tabs that required to be completed in order for me to submit the application, however, I was not able to do so. I had called in & spoke to a consultant by the name of Benginkosi. Instead of taking the time to understand my question, Benginkosi answered me in a manner that had nothing to do with my question, by stating that I had to go instore for any queries relating to an account as I am not calling from a store. I advised again that I was trying to open an account online, but the last 2 tabs were grayed out & I could not submit my application & queried as to what was the issue & was adivsed again to go instore. Then I queried what the purpose of the online application was & he advised that "it was for those clients that did not want to stand in the long queues just to open an account", to which I rep**** "that I am 1 of these clients, but I cannot complete the application & want to know why". Again, without any alternate explanation as to why I could not proceed, be it my error or system error, I was told to go instore... Now does that not contradict having a sefl-help service option if agents like Bonginkosi are just going to tell customers to go into store.</p> <p>I find it absurd & ludicrous that Jet staff do not find the time to explain things properly or to find out if they do not know.</p> <p> </p> <p>I don't want to stand in a que for an application. I will now not open an account with Jet because of this. Thank you Benginkosi!</p>