Useless Client service call centre!

<table style="color: #000000; font-family: Arial, sans-serif, Helvetica, Verdana, Tahoma; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #f6f6f6;" width="100%" cellspacing="0" cellpadding="2" align="center"> <tbody> <tr> <td style="font-size: 10.5pt;" valign="top"> </td> </tr> <tr> <td style="font-size: 10.5pt;" valign="top" nowrap="nowrap"> </td> <td style="font-size: 10.5pt;" valign="top"> <p>Below is a copy of an email/complaint that I send to Jet Store more than a week ago and I did not receive any feedback any query is still not resolved. After this email.I contacted their client services 3 more times with no luck. This is beyond pathetic! </p> <p>"I took out insurance from Jet Stores in 2014 and had to take faulty phone in on 23/07/2015. The phone could not be repaired and I was given a new phone. I thought that the insurance automatically covers the new phone as I continued to pay for it. To.my surprise I found out that the new phone was never insured and that I pay for a year for nothing. On.Thursday I called and spoke to Sibongile and she put me on hold for 10mins before line got cut. I called back and spoke to a gentleman named Linda and he called the insurer which Jet works through and spoke to a Nonshlansha. She advised that I need a pay out slip and that they can't help me without this. I explained to him that there has to be a way and that it should be on their system, after going up and down with him I requested this to be escalated. He put me through to his Manager Sipho Ndove, he confirmed that what Linda said is correct, I requested him to take ownership and contact Jet in Greenacers PE for the pay out slip and send it to the relevant department in order to calculate what I need to be reimbursed with. He said that he would do this and contact me the following day Friday 12/08/2016. I received the payout slip via email but he never contacted me. Today 15/08/2016 I called their client services again and requested to speak to Sipho, Lungile advised me that he will only be in by 09h00 and that she'll send him an email to call me as soon as he gets in. At 9h30 I called back and spoke to a lady named Cameron from Durban, she told me that Sipho is in JHB and she can't transfer me through to him. She said he is dealing with this and I should speak to him, and didn't want to take ownership once again. She wanted to transfer me to her manager and I said no that they should call me back. She said after 10mins and I'm writing this email an hour later. This is disgusting service! And it just gets worse and worse! This needs to.be resolves asap!"</p> </td> </tr> </tbody> </table>