URGENT: Unresolved Refund and Unfair Treatment – Jet Sky City

I am deeply frustrated with the service at Jet Sky City. After purchasing items from Jet The Glen yesterday that did not fit, I tried to exchange them at Sky City. Since they had no stock, I asked for a refund.

I provided the card used for the purchase, but staff were unable to process the refund on it. They then instructed me to tap using my banking app, which also failed. When I requested an alternative solution or a cash refund, staff insisted I return with my physical bank card and refused to assist further.

After waiting for over 30 minutes without a resolution, I left and returned later. Upon my return, the supervisor on duty called her manager and took a photo of my bank card without my consent. When I raised security concerns regarding my sensitive card details, my concerns were dismissed. Furthermore, staff refused to provide the manager's name or a Turnaround Time after stating they would log a call.

I left the store without my money or the items I paid for. Taking photos my card is a severe security violation, and the lack of urgency from your staff is unacceptable.

I demand that this matter be attended to immediately and that my full refund be processed into my account without further delay.