aA
abigail A
1 reviews | Active since Oct 2016
29 Oct 2016, 16:25
upset customer
<p>Hi. I went to Jet today to make a final payment on my account and then I wanted to purchase and I couldn't because the account was blocked. Now on point of order, I asked for correspondence via sms and I've not EVER received notification that my account was blocked. It was embarrassing to get to the till and not being able to purchase. I do understand that my account was in arrears as I lost my job in may 2015 however I've tried my best to make monthly payments every month for the period that I was unemployed. I am currently working for the past year. I was told by customer service that the account was in arrears for 1 months and therefore I cannot purchase. I would like answers regarding my point of order ASAP. </p>
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Replies (3)
Jet's replyOfficial
01 Nov 2016, 14:18Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please refer to the terms and conditions 29 When you will be in default under this agreement, more specifically please refer to 29.1.1
Due to non-payment you were in breach of the contract and therefore Edcon reserve the right to action your account accordingly, which unfortunately means that Edcon had right to close your account and were not obligated to send you a written notice as you were in breach of our contract.
29 When you will be in default under this agreement
29.1 You will be in default under this agreement if:
29.1.1 you do not pay any amount payable to us under this agreement on the due date; or
29.1.2 you breach any of the terms and conditions of this agreement;
29.1.3 any representation or warranty made in connection with this agreement or any other documents supp**** by you is materially incorrect or false (where a warranty refers to an express confirmation on your part that something is or will be as you have represented to us or promised us that it will be);
29.2 you, being an individual:
29.2.1 publish notice of the voluntary surrender of your estate or die;
29.2.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;
29.2.3 have any application or other proceedings brought against or in respect of you to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply01 Nov 2016, 14:18
Official
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please refer to the terms and conditions 29 When you will be in default under this agreement, more specifically please refer to 29.1.1
Due to non-payment you were in breach of the contract and therefore Edcon reserve the right to action your account accordingly, which unfortunately means that Edcon had right to close your account and were not obligated to send you a written notice as you were in breach of our contract.
29 When you will be in default under this agreement
29.1 You will be in default under this agreement if:
29.1.1 you do not pay any amount payable to us under this agreement on the due date; or
29.1.2 you breach any of the terms and conditions of this agreement;
29.1.3 any representation or warranty made in connection with this agreement or any other documents supp**** by you is materially incorrect or false (where a warranty refers to an express confirmation on your part that something is or will be as you have represented to us or promised us that it will be);
29.2 you, being an individual:
29.2.1 publish notice of the voluntary surrender of your estate or die;
29.2.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;
29.2.3 have any application or other proceedings brought against or in respect of you to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
aA
abigail A's updateReviewer Update
01 Nov 2016, 14:39Please forward me a recon of payments on this account for the past 2 years ASAP...in terms of point 28.3.2 on terms and conditons. ...we will give you a WRITTEN notice ....now I requested ccommunication via sms, so where is the sms? Please also provide me then with an sms report from your sms portal where it states that this notification was sent to me...I have made monthly payments every month on this accountil even when I was unemployed....
Awaiting your response in anticipation.
aA
abigail A's update01 Nov 2016, 14:39
Reviewer Update
Please forward me a recon of payments on this account for the past 2 years ASAP...in terms of point 28.3.2 on terms and conditons. ...we will give you a WRITTEN notice ....now I requested ccommunication via sms, so where is the sms? Please also provide me then with an sms report from your sms portal where it states that this notification was sent to me...I have made monthly payments every month on this accountil even when I was unemployed....
Awaiting your response in anticipation.
aA
abigail A's updateReviewer Update
07 Nov 2016, 19:17Any feedback yet?????????????
aA
abigail A's update07 Nov 2016, 19:17
Reviewer Update
Any feedback yet?????????????