Untrained and untrusted Jet consultant

I was doing my shopping at Cresta mall (within Jet Store) early last year (2014), when I was approached by a jet consultant promoting Jet club funeral plan. When he explained the plan I was interested in join the funeral plan for my parents. So I eventually joined a parental plan which was R37.00 for both parents as explained by the consultant. He promise to have a call centre rep call me to have my parents details taken but till today that has never happened. When I to initiative to gp and update my parents details at cresta Jet store I was told that the policy is just for one person and not for month my parents,I only agreed to the policy because it was a parental plan. Nonhlanhla from the cresta Jet store called the head office were we spoke to Gugu Moyo who said will phone me to give me feedback and way forward that was in December 2014 till today I have not recieved any feedback from Nonhlanhla or Gugu explaining this matter and way forward.<br> <br> I'm really angry and Disappointed with how Jet handled this matter i would like to have them call me and explain way forward as anything can happen to any of my parents and as my knowledge i have a parental plan.