Unreliable and Dishonest

I bought a Mint Fox handset (Network provider MTN) on 21/08/2017 K****tso Sebati is the teller who assisted me, after a couple of days it froze, had network problems and bad picture & video quality. On the 29/08/2017 I took it back to the shop, since the 7days of "out box failure period" has passed Vuyo booked it for repair and told me it will be back after 4-6 weeks. I don't remember the exact days and dates but these are the reasons I believe they are unreliable and honest: -2nd week of October went to check if the phone was back, Solly called MTN to find out about the handset, whoever he spoke to said they will have it delivered on the 12th or 13th October , they did not and Solly did not call me for heads up as promised. -Called them(Jet Rosebank) on the 16/10/17 luckily Solly picked up, he promised to call MTN and find out why the phone was not delivered and said he will get back to me, he didn't. -Same week not sure about the date I went to the shop, asked Solly what happened because he never got back to me, he apologized and said he asked K****tso to call me, I asked K****tso about this she denied agreeing to call me on behalf of Solly, meaning the guy **** to me.She then called MTN and was told they are doing stock taking as a result they won't be able to deliver the handset, but she will follow up with them on Monday 23rd and get back to me with an update, but she didn't. -I can't remember when it was Vuyo called me to find out if I received my phone because it was signed for as taken, so I went to the shop the next day only to be told by Vuyo that someone signed in the wrong space allocated for me. -I ended up asking K****tso to call MTN and I spoke to Lerato (ref call number ********** ). Lerato refused to ensure when am I getting the handset, she said as soon as they have new stock of the Mint Fox they will deliver it but failed to say how long that will take, i even asked why are they not giving me the new phone in store but she said that cannot happen.

To make a long story short, Mtn does not have stock and they don't know when they will have some so I must wait. Jet Rosebank won't refund me and they can't give me another phone that cost the same amount so I must wait, they all don't know how long but I must keep waiting.