Unprofessional supervisor: Soshanguve Crossing

We bought a queen size waterproof mattress protector this morning in the Soshanguve Crossing branch. When we got home it was too small for our queen bed, we returned to the store to try and exchange it for a king size which they did not have. The cashier started the exchange transaction and called the supervisor (Tommy/ Thomas) for authorization. Thomas told us that they do not exchange bedding (not told this when we bought it). He asked us what was wrong with it. We told him that it didn't fit our queen bed although the label indicated that it was queen size. He went on to say that next time we should be sure of the size before making a purchase. We told him that we are sure that our bed is a queen and maybe it might be factory fault (measurements). His behavior was rude and unprofessional especially for a supervisor.

However we received an exceptional service from the cashier Esther. Thank you for your help.