unprofessional

I bought a pair of shoes for my daughter in Jet Gateway Umhlanga Durban on the 31th November 2017, and they were torn on the 2nd of December 2017, we took them back on the 3rd of the same month, and they refused to change them as wel as to atleast refund us, we asked for the manager and she gave us attitude saying its not their fault they cant help us, and the shoes were stil new she wore them once going to the gateway mall and she came back on her bare feet, we showed manager the receipt proving that we bought the shoes 2 days ago, to cut the story short she then took the shoes and my number and said she was going to call me up until this day ive never received any call from them its been over 6 months and I still have the receipt with me