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My employee, Josephine, purchased a phone from Jet Sandton on 18 July 2015. Phone was defective & returned the following Sat. The phone was retained, however clerk failed to retain the receipt. Many days later received a call from Jet advising failed to retain the receipt & phone could not be sent off without it. I then accompanied her to the store & phone was formally booked on 22 August 2015. In October (OVER 3 MONTHS LATER) Josephine advised me that she still did not have a phone & no meaningful response from Jet. I then called the store & spoke to the Manager, Mathako. She confirmed that the supplier had confirmed a factory defect. I advised her that the situation was wholly unacceptable & in contravention of the provisions of the Consumer Protection Act. She undertook to revert to me. She called me 2 days later & advised that they would be repairing the phone. I asked her what on earth they were doing for the last 3 months. She could not answer me. I advised her that Josephine is entitled to her money back or a working phone, at her discretion. She said this is not possible. I threatened legal action. It is now 5 months since purchase & Josephine has no phone. Disgusting!