Unknown policy

Good day again, I wrote a review sometime last year about a policy that I never signed for, Jet Maponya mall promised to call me and solve the issue till today I never received any call from them, I'll be taking legal actions against them because clearly they not prepared to solve this issue and give me back all money that I paid unknowingly, they opened a policy without my concerned, I regard this as a *****, my contact details are as follows Beauty Modisane ***