Unhelpful Staff

I went to the store not realizing I did not have my receipt and the cashier refused point blank to exchange my item!! It’s upsetting as it’s unfortunate that I misplaced my receipt however I did explain I still had the gift card it was purchased with however she still refused to assist even with trying to print a copy of receipt!

After speaking to TFG customer service l was given that option which means they could have assisted me and avoided all this unnecessary hassle and complaint!!

Here is reply!!

Thank you for your message. We are obliged to refer you to visit the store where you purchased the gift card at and if the gift card and item where redeemed at the same store, they may have a store copy of the transaction. Once they've provided you with the copy, you should be able to do the exchange in store as long as it is within the first 30 days after the purchase was made. Please don't hesitate to reach out to us again if you have any further questions or concerns. We are always here to help!