SH
Shauneez H
1 reviews | Active since Sept 2015
11 Sept 2015, 13:36
unhappy with jet stores, took my money & list me
Old mutual settled my jet account 29/05/15 using a ref. Number given to us by edgars store bree street staff & claim I gave a wrong number. They have the money but refuse to transfer it to my account and claiming I still owe them with interest added. They listed me as a slow payer & only call me when they wanna claim money from me, I have been calling weekly but they refuse to help me. I even went to the store several times with no luck & it is costing me a lot of money + a bad name. I have run out of ideas because they still havende any efforts to sort this out.
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Jet's replyOfficial
11 Sept 2015, 16:14Hello niesie786,
Our attempts to contact you today at 16:04 PM have been unsuccessful. Please be advised we have escalated your query to our accounts management team to investigation and track you payment, you will be receiving further communication shortly.
We must apologise for the inconvenience and frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 16:04 PM have been unsuccessful. Please be advised we have escalated your query to our accounts management team to investigation and track you payment, you will be receiving further communication shortly.
We must apologise for the inconvenience and frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Jet's reply11 Sept 2015, 16:14
Official
Hello niesie786,
Our attempts to contact you today at 16:04 PM have been unsuccessful. Please be advised we have escalated your query to our accounts management team to investigation and track you payment, you will be receiving further communication shortly.
We must apologise for the inconvenience and frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 16:04 PM have been unsuccessful. Please be advised we have escalated your query to our accounts management team to investigation and track you payment, you will be receiving further communication shortly.
We must apologise for the inconvenience and frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***