Unhappy Customer- Ticket Dome Pro/Jet Northgate/EDCON

On the 13 of October 2018, I went to Jet North gate to purchased 3 Paw Patrol Live! Race to the Rescue tickets from Ticket Pro . A Store consultant named Queen informed me that the Paw Patrol show is still showing and I asked her to book myself and my 2 little daughters to watch the show on Saturday, 27th October 2018 at the Ticket Pro Dome, Northriding. I paid a total of R570 for 3 tickets. On arrival at Ticket Pro Dome, Northriding on Saturday, 27th October 2018, I was informed at the gate that the Paw Patrol Live! Race to the Rescue was no longer showing and had ended the previous weekend. What a Shock! I was surprised and my children devastated! I hurried back to Jet North gate where the tickets were bought and asked to speak to the store Manager as I needed answers to why I was sold tickets for a date that the show was not available? One store attendant took my tickets and verified on their system and she came back to me and informed me that the venue that unfortunately the Store consultant, Queen had mistakenly selected on her system "GrandWest Arena" instead of selecting Ticket Pro Dome, Northriding and GrandWest Arena venue is in Cape Town!.

She then called Ticket Dome Pro to explain the situation and we were advised by a consultant at Ticket Dome Pro that first the process of logging this issue must be followed in order for the Customer (Me) to get my re-fund of R570 for the 3 tickets bought. The Store Manager at Jet, Bheki apologized and promised that he will assist to ensure that I get my refund/feedback from Ticket Dome Pro to fast track my refund.

Please kindly assist.

Unhappy Customer (Olayinka)